What is your standard print size ?
Our standard print size is 14 inches by 16 inches.
What is your jumbo print size ?
Our standard print size is 17 inches by 23 inches.
Do you have a size chart ?
Some manufacturers do provide size charts if you do require a size chart for a specific apparel brand let us know. Each item in our store front has its own size chart listed, you can access it by scrolling through the items images.
Shipping & Returns/Exchanges?
Items from our storefront are shipped using CanadaPost. Packages are insured and customers are responsible for all customs/duty charges. If you are not satisfied, you can return any unused & unwashed garments to us at your own expense.
For custom print orders we will ship via CanadaPost, Fedex, UPS and Canpar. Orders are always insured and you are responsible for all customs/duty charges. We can ship orders easily around the world and will always provide you with the cheapest shipping method.
Do I need to pay for my order right away?
After we've provided you with a quote an initial non-refundable 50% deposit is needed for us to start your order. Once your order is completed the remainder needs to be paid prior to delivery or shipment.
How do we prepare files for print?
Files must be a minimum of 300 DPI or a Vector File. Preferred file types are .PSD, .AI, .EPS, and .PDF. Designs should be sized to print.
Is there a minimum?
Our minimum is 24 t-shirts per design, but there are certain restrictions such as size, and amount of print colors. For optimal pricing we recommend at least 45 to 55 t-shirts.
What brands do you carry?
We carry all the major brands such as American Apparel, Anvil, Haynes, Gildan and many more. If you have a specific brand you want to use for your porject just let us know.
Can I mix and match t-shirt and ink colors on my order?
Yes you can mix and match different t-shirt colors so long as the ink colors stays the same and is visible on the various colors. Additional fees may apply if we need to change the ink colors and/or add an additional print stroke.
Can I mix and match t-shirt and hoodie sizes?
Yes you can order any different sizes and you do not need to order by the dozen! Please note that there will be a price difference for sizes 2XL and 3XL.
Can I provide you with my own t-shirt or hoodies?
Yes so long as your t-shirts and hoodies are unworn, clean and same print location on every garment. We do however need to varify if the materials are printable. Additional fees may apply if its a specialty garment.
What is your turn around time?
Our priority is your project. Prior to taking on your order the first question we'll ask you is "when do you need this by?" or "what is your deadline?". This helps us establish a realistic expectation up front. On average turn around times range from 10 to 15 business days. The complexity of the project and various add-ons will increase time of delivery. Also delay in artwork approval response as well initial deposit will also effect turn around times.
There are some t-shirts missing on my order what happened?
Some printers estimate a 2% to 5% under run in every order. While some t-shirts will get damaged during a print run we believe that if you paid for 24 t-shirts you should get 24 t-shirts. When placing an order with us you can be assured that you get what you paid for. And if there are any questions or concerns contact us. Our goal is to build strong relationships with our clients.
Can you guys do... ?
Got an idea but not sure if its possible? We strive to provide you with a unique product. Send us an message we're sure we can help you out.